- Help Center -

Our customer service team is here to assist you Monday through Friday from 9AM EST to 5PM EST. You may reach us via the Contact Us page and filling out the request form or you can email us at support@slipenz.com for assistance.

To find general answers to most frequently asked questions, you can visit the Help Center page.

Unfortunately we do not offer a gift wrap option at this time.

For questions relating to the Slipenz brand and its activities, please visit us at www.slipenz.com and click on "About Us".

Browser software settings: to ensure the correct display and optimal operation of Slipenz.com, you must have google chrome or Mozilla/Firefox (version 1.5 and above).

For optimal display you will need to activate java and java script. To enable you to place products in your basket you will also need to activate the “allow cookies” function (located in tools / internet options / privacy if you use internet explorer 6.0 for windows).

You will only receive our newsletters if you have subscribed for it.

If you no longer wish to receive our newsletter, please use the unsubscribe link found at the bottom of the newsletter. This will not affect your account.

Having an account is not required for making purchases. However, we encourage all of our customers to create a Slipenz online account for security purposes.

With an account you'll be able to secure your personal information with a protected password and make ordering quick and easy each time you use the site. You will also be able to track orders, view past purchases and track your order progress up to the minute it arrives.

You are still able to use tracking and update features via a secure link that's sent to your email after you make a purchase.

Respect for your privacy is of the utmost importance. As a slipenz.com customer, you can make your purchases with confidence.

The information you give us about yourself will only be used to offer you the very best service possible and to adapt our offers to your account preferences.

Please contact our customer service team via email to provide photos of the defect(s) to your product. Products must be sent back using the standard return procedure.

You may contact customer service if you need assistance with this process. Contact us using our contact form located on the Contact Us page.

Items purchased can be sent back within 30 days after order is received (depending on origin of the products). Once we've received and checked your returned item(s), we will issue a refund as soon as possible. In some cases, a return label will not be available, and you will pay a shipping fee first before returning the item. 

** Please note shipping charges are non-refundable. **

Merchandise must be unworn, with hang tags attached. Items returned must include the original packaging.

Eligible refunds will be credited to the original form of payment. Allow 2 weeks from the shipping date for your account to be credited and 1-2 billing cycles for the refund to appear on your credit card statement. All items not complying with our return policy will be returned to you without a refund.

At this time, we do not accept online exchange requests. Please process your return and place a new order. If you need assistance in processing a return, please contact customer service via the Contact Us page.

Shipping will be charged based on the value of your purchase and the type of shipping method you choose. Your shipping options will be calculated and displayed at checkout once your shipping information has been inputted.

Our fulfillment centers are located all over the world. Please note not all centers carry every product that's sold on slipenz.com. Your order will be shipped from the closest fulfillment center housing the product(s) you ordered.

In cases where we need multiple products from different fulfillment centers to complete your order, those products will be shipped to the closest fulfillment center from the customer's delivery address then shipped to the customer.

Slipenz.com can deliver your order to the address of your choice. By default, delivery will be made to your billing address. 

Please note that the address used when you place an order will also be used as your Primary Address when you create a new account. For existing users, your Primary Address listed on your account will be your default address when placing orders.

Shipping times can range from a few days to several weeks, depending on the shipping method, destination, and fulfillment center location. 

Shipping methods :

• Standard shipping: A popular and affordable option that typically takes 15–45 days.
• Premium shipping: An expedited option that typically takes 7–15 days.
• ePacket: A popular choice for fast delivery with tracking.
• DHL, FedEx, and UPS: Expedited shipping options that are more expensive.

Other factors :

• Processing time: Fulfillment centers typically need 1–5 days to prepare an order before they can ship it.
• Unforeseen circumstances: Holidays and other unforeseen circumstances can delay delivery.
• Delivery location: Shipping to locations that require products going through customs can lead to longer delivery times.

We offer tracking solutions for all orders, which enhances transparency throughout the shipping process. If your package does not arrive by the promised time, you can open a dispute by contacting customer support at support@slipenz.com.

We currently do NOT deliver to P.O. boxes, international addresses or to APO/FPO addresses.

It usually takes 11 days for the tracking information to be updated and available for you to track. Please be patient to wait for updates of the tracking information. When new tracking information is available, you will be notified via email.

You can open a dispute to request a refund if you have not received the delivery within the countdown timer shown in the order detail page. Please contact customer support for immediate assistance.

Orders can be cancelled if they have not been shipped. Once your request has been received, your order will be cancelled immediately.

If you no longer want the product after it has been shipped, please contact Slipenz customer support for assistance. Please note that we may not reply immediately due to high order volume or time zone delay. Your patience on this will be much appreciated.

We recommend that you create a Slipenz customer account during checkout to make tracking your order easy.

If you have an active account, go to my orders and view the updated tracking status within that order page. 

If you have checked out as a Guest, your secure tracking link was sent to the email used at the time of purchase within the Order Confirmation email. Please save this email for reference if you do not plan to create an account.

Should you have any additional questions or concerns please feel free to contact us via email at support@slipenz.com.

The following methods of payment are available and accepted on Slipenz.com:

1. Credit Card: Visa, MasterCard, American express, Discover

2. PayPal: PayPal is a secure online account that stores and safeguards your bank, credit or debit card details, and allows you to pay or get paid safely and easily without sharing any of your financial information. Creating your PayPal account is easy

• After choosing PayPal as the payment method in the check-out area and after clicking on "payment button" you will be directed to the PayPal website, where you can register for PayPal.
• After processing your payment you will be led back to the Slipenz site where you can finalize your order.
• You will receive a payment email confirmation from PayPal and an order email confirmation from Slipenz.com.​​​​​​

3. Apple Pay: Apple Pay allows you to make simple and secure transactions on our site. In order to use Apple Pay on Slipenz.com, ensure you are logged into your iCloud account and are using Safari as your web browser on an iOs device. If you're shopping on an older Apple device, you may not see Apple Pay.

** Please note that not all payment options may be available during check checkout based on your IP address location.

Enter your promotional code in the “Promo Code” area of your cart and click “Apply". The promotional code and the corresponding discount will appear in your cart.

Only one promotional code can be used per order.

There is no minimum order value to place an order. However, to be eligible for our Free Shipping promotion you must meet the minimum order requirements.

Slipenz.com charges sales tax in compliance with tax laws in every state. If the ship to address is in a state that charges tax, the appropriate amount will be added to your total order automatically at checkout. Your estimated tax charges will appear on the checkout page before you place an order.

Please refer to the appropriate size guide when ordering to select the best fit. Size guides are located before the detail section on all product pages.

The security of your data is very important to us. As a Slipenz.com customer, you can make your purchases with confidence.

All personal data is encrypted on our site before being transmitted over the internet. To do this, slipenz.com uses the recognized secure transmission "secure socket layer" (ssl), with 128 bit encryption. The encrypted information concerning your order, your name, address, credit card or your bank details cannot be read by third parties. To prevent unauthorized access to your account and to ensure your personal data remains secure, please do not share with anyone your login or password details with anyone.